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Frequently Asked Questions

Please see our Shipping Policy for this information.

Yes, you can phone the Shop direct on 0843 886 1919 or send a fax to 0844 357 6773, e-mail your order to orders@thefleetstore.co.uk or send your order by post to us at The Fleet Store Limited, Car Bits, 90 Brownedge Rd, Lostock Hall, Preston, PR5 5AD

We can deliver and invoice to any address, we do ask however that if it is not an address currently registered with us, your first order is placed on line or in writing.

If your order is quite large it may be sent in two or more parcels & non stock items are sent direct from our supplier(s). You should receive delivery information for each item though if in doubt please phone us on 0843 886 1919.

Very occasionally an item may be out of stock if this is the case the product will be marked ‘to follow’ correspondence and will be forwarded to you as soon as it is available, if the delay is likely to be more than a few days we will usually contact you to let you know.

Unfortunately once the order has been processed and we have received either payment or purchase order we are unable to make any changes to the order as it will have gone out for dispatch. In the event of items being ordered incorrectly, wanting to change order quantities or that the order is no longer required, please call us 0843 886 1919 and we will do our best to resolve the situation.

If you order on line you will automatically receive an acknowledgment receipt, if you don’t receive anything the same day please phone and confirm we have received your order.

Orders online can be made via PayPal. This does not require that you have a PayPal account, there is the option to pay via credit/debit card at checkout, if you have any questions about this at all please call us on 0843 886 1919.

We do not have a minimum order value, however shipping charges are charged per order.

You simply need to register your details with us so that we know who we are billing and where we are shipping to. You are under no obligations to purchase from us again, though if you find our service to be a pleasurable one then we would always welcome your business!

Please let us know if there is anything you cannot find in our catalogue and we will do our best to source it for you.

We would like all experiences with The Fleet Store to be of the highest level and are committed to providing you with the best service we possibly can. If your experience has fallen short of your expectations or indeed have surpassed them, or you would like to provide us with valuable feedback on our services, we would love to hear from you.

If you wish to comment on any of our services, please call us on 0843 886 1919 or e-mail enquiries@thefleetstore.co.uk or in writing to The Fleet Store Limited, Car Bits, 90 Brownedge Rd, Lostock Hall, Preston, PR5 5AD

We respond to all feedback whether positive or negative and will aim to send you an initial acknowledgement within three working days and a full response to feedback within 28 days of receipt. If we cannot respond within this timescale we will keep you informed on the progress of our investigation.